CUSTOMER VERIFICATION
Proof of ID Requirements
Check which identity and address documents we accept, so your service can be activated without delays.
Why We Verify Your Identity
UK regulations require us to know who our customers are. Before we switch on your service, we may ask you for proof of who you are and where you live. This protects you, us and the wider business community from fraud and misuse of business addresses.
If you live in the UK, you may be able to complete the checks online. If that doesn't work, or we need more information, we’ll explain how to send your documents to us securely.
What We Need From You
We usually ask for two things: one document that proves your identity and one that proves your home address.
Every document must be valid, in date, easy to read and match the requirements below.
PROOF OF ID
Provide one of the following.
Passport
A valid passport that hasn't expired, showing your photograph and personal details clearly.
Driving Licence
A current photocard driving licence. Provisional licences may be accepted only after further checks.
PROOF OF ADDRESS
Provide one of the following.
In most cases, the document should be dated within the last three months and show your full name and home address, unless a different rule applies to that type of document.
HMRC Letter
A letter from HM Revenue & Customs showing your name and address.
Telephone Bill
A recent landline bill showing your name and home address. Mobile phone bills are generally not accepted.
Gas, Water or Electricity Bill
A recent utility bill with your full name and home address.
Mortgage Statement
A recent statement from your mortgage lender.
Council Tax Bill
A council tax bill for the current billing period, showing your name and home address.
Bank Statement
A recent statement from a recognised bank showing your name and home address.
TV Licence
A TV licence document with your name and home address, subject to our approval.
Before You Send Anything
- Make sure each document is clear, complete and fully readable
- Documents must be in English or come with an acceptable English translation
- If we cannot verify your details from what you send, we may ask for further documents
Who We Ask to Verify
Company Directors and Business Owners
Depending on your service and the rules that apply, we may need to verify directors, account holders, people who control the company and other relevant individuals.
Beneficial Owners
People who own or control a company, including anyone above the legal ownership thresholds, may need to be verified as well.
Existing Customers
If you already use our services, we may ask you for updated documents when our checks are due or when your circumstances change.
How to Send Your Documents
Contact our team first so we can confirm which documents we can accept and the safest way to send them to us.
Not Sure What to Send?
If you're unsure whether a document will be accepted, ask us before you submit it. We’ll guide you through the checks step by step.
Ready to Verify Your Identity?
Gather your ID and proof of address, then get in touch, and we'll take you through the next step.