Terms and Conditions

1. How Our Address May Be Used

This service is for UK customers only. You can use the address on websites, business cards, letterheads, contact address, general correspondence, Companies House, HMRC, trademarks and patents. Your mail is identified in the following format:

Your Name or Company Name or Business Name
International House
Constance Street
London E16

Note: Full address will be sent to your welcome email once you have completed registration.

It is important that you use the wording INTERNATIONAL HOUSE in your address, so your mail arrives at our office.



2. How Our Address May Not Be Utilised

We offer only a business correspondence address or registered office service for receiving and forwarding standard or large letters. You may not imply that you have a physical presence here.



3. Parcels

We do not allow any parcels to be received. All parcels will be returned to sender.



4. Circumstances When No Refund Will Be Given

a. We reserve the right to cancel your service immediately without a refund if terms and conditions are breached.

b. We reserve the right to cancel the service if we do not receive a reply to email correspondences within 7 days.

c. We may inform law enforcement agencies if we suspect our address is being used for any illegal or immoral activity. We will immediately suspend the service, send you an email, and will give a deadline to contact us to avoid cancellation.

5. Circumstances When Refund Will Be Given

Full refunds will be given if the address has not been used to register a company and/or service address on Companies House or used as a correspondence address for your business and only within 28 calendar days of signing up.

We reserve the right to cancel the service at any time. In that unlikely event, we will give at least 28 days notice, when possible, and refund in full any remaining unused days of the fee if paid in advance. The method of refund is at our discretion and any transaction charges incurred by us will be deducted from the amount being refunded.



6. Cancellation By You

If you wish to cancel the service, you must contact us by letter or e-mail. You must also make alternative arrangements for your letters. Please note: If cancelling a registered office address service you must first notify Companies House of your new address. No mail will be forwarded after the cancellation date.



7. Renewal of Services

These services are renewable on a monthly basis at our discretion. We reserve the right to deny renewal of service after each monthly period. When an account expires we will hold customers' mail for up to 28 days pending renewal before we return mail back to the sender.



8. Returns of Misdirected Post

Should clients receive, by accident, any mail or letters not specifically addressed to them by the sender, they shall be obliged to return said mail to Free Virtual Office at their own expense and we will give 1 month's credit in compensation.



9. Set Up Fee

All customers are subject to a £5 setup-fee to be able to use FreeVirtualOffice services.

10. Identity & Proof Documents

In order to receive our services you will be asked to provide us with a copy of the following forms of identification:

• Copy of Driving license or passport or European identity card

• Copy of any utility bill, or bank statement that has your name and address on it

We require proof of your identity and proof that you have lawful access to your mail forwarding address, before forwarding any mail. This is a legal requirement in the United Kingdom. Such proofs can be sent to us by email or in person.

In the absence of such proofs we may hold and retain your mail, for a limited time period (a maximum of 14-28 days), at our discretion, until such proofs are supplied and subsequently, if said proofs are not forthcoming, return said mail to sender. We will not be liable for any loss, harm or consequence suffered by you or a third party as a result of this procedure.

In certain instances, we may ask for the original documents to confirm and verify details that you have provided us. Failure to provide such documents within 7 days of our request may result in immediate termination of service without notice or refund.

10. Collection of Letters

Collection of post will take place at your virtual office at Silvertown, Constance Street in East London. Letters must and can only be collected on weekdays at the time-slot specified through the booking system.

Letters can only be collected when presented with a valid and substantial ID document from the account holder. These documents can include a passport, drivers licence, utility bill or bank card.

Parcels can not be collected under any circumstances. We reserve the right to refuse and return unauthorised parcels that arrive at the address. Letters thicker than 2.5cm and heavier than 750 grams will be considered a small parcel.

Letters will only be held at the address for a maximum of 28 days. After the 28 day period letters will be returned to sender.

11. Change of Details

You must inform us immediately in writing or via email of any changes to your contact details and business scope.



12. Indemnity

Due to the type of service we provide, any compensation claim shall be limited to one month's service (one twelfth of the annual fee). We do not accept any liability for lost, stolen, damaged, late or otherwise misdirected or mishandled items of mail. We cannot accept any compensation claim that is the result of consequential loss to your business.

By accepting these terms, you fully agree to indemnify us from any such claim. You also agree to fully indemnify us from any claim, for whatever reason, from a third party, including partner services, and that any such claim will be handled solely and completely between yourself and the third party.



13. Change of Terms and Conditions

These terms and conditions are subject to change. However, we will notify all customers of any significant change via email. If upon receiving the email no action is taken then we will accept your silence as acceptance of our terms. For the most up-to-date version always visit our website.